Shipping & Delivery Policy
Reliable delivery information for customers ordering aesthetic, skincare and professional beauty supplies throughout the United Kingdom and European Union.
Shipping available across the United Kingdom and European Union.
Delivery services available throughout England, Scotland, Wales and Northern Ireland.
We ship to eligible destinations across the European Union.
Tracking may be available depending on the shipping service selected.
Available delivery services are shown according to the order and destination.
Shipping Across the UK & European Union
Pro Aesthetic Hub provides delivery options for customers throughout the United Kingdom and eligible destinations within the European Union.
United Kingdom
We offer delivery services to customers throughout the UK, including England, Scotland, Wales and Northern Ireland, subject to the availability of the selected shipping service.
European Union
We also ship to eligible destinations throughout the European Union. Delivery availability, transit times and any applicable charges can vary depending on the destination and shipping method.
From Order to Dispatch
We aim to process orders efficiently so they can move into the selected delivery service as quickly as reasonably possible.
Order Received
Your order details are received and reviewed.
Processing
Your order is prepared for dispatch.
Dispatch
The package is handed to the applicable delivery service.
Delivery
Your order is transported to the delivery address provided during ordering.
Estimated Delivery
Delivery times depend on destination, order processing, courier availability and the shipping service selected.
UK Delivery
Available UK delivery options and estimated transit times are provided according to the shipping service available for your order.
EU Delivery
EU delivery times vary according to destination, courier service and any customs or border processing that may apply.
Delivery Charges
Shipping costs may vary depending on the destination, package, shipping method and order details.
How are shipping charges calculated?
Applicable delivery charges are determined according to the shipping service and destination. The available options and applicable cost will be communicated during the ordering process or confirmed by our team.
Customs, Duties & Import Requirements
International shipments may be subject to destination- specific customs procedures, taxes, duties or other import requirements.
EU Customs
Depending on the shipment route and applicable regulations, an order may be subject to customs processing or other border requirements.
Import Charges
Any applicable import duties, taxes or local charges are determined by the destination country and may be payable by the recipient where required.
Local Requirements
Customers are responsible for ensuring that orders comply with applicable laws and import requirements in their destination country.
Track Your Shipment
Where tracking is available, shipment tracking information may be provided once your order has been dispatched.
Tracking availability depends on the delivery service selected for the shipment.
Shipment Dispatched
Once your order has entered the delivery network, available tracking information can be used to follow its progress.
Please Check Your Shipping Details
Providing accurate delivery information helps prevent unnecessary delays.
Correct Address
Please ensure that your full name, address, postcode and other required delivery information are accurate before submitting your order.
Address Changes
If you notice an error in your delivery information, contact our team as soon as possible.
Failed Delivery
Additional delivery attempts, return shipping or reshipping may be subject to the applicable circumstances and courier terms.
Delayed or Missing Shipments
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by courier delays, adverse weather, customs processing, public holidays, incorrect addresses or other circumstances outside our control.
If your order appears significantly delayed, please contact us with your order information so our team can assist.
Product & Destination Restrictions
Some products or destinations may be subject to specific legal, regulatory, courier or import restrictions.
Before placing an international order
Customers are responsible for checking that products ordered can legally be purchased, imported and received in their destination country.
Pro Aesthetic Hub reserves the right to decline or cancel a shipment where delivery would conflict with applicable laws, courier restrictions or our internal shipping requirements.
Ready to Explore Our Collection?
Browse the Pro Aesthetic Hub catalogue or contact our team if you need assistance with shipping or your order.